Frequently Asked Questions

Diet Cafe offers a wide variety of meal plans tailored to different health goals and dietary preferences. Our most popular options include weight management plans (ranging from 1200 to 2000 calories per day), athletic performance plans (high protein, 2200-3000 calories), heart-healthy plans (low sodium, rich in omega-3 fatty acids), and blood sugar control plans (low glycemic index, balanced macronutrients). We also offer vegetarian, vegan, gluten-free, dairy-free, and paleo-inspired options. Each plan can be customized based on your specific needs, food preferences, and any allergies or intolerances. Our registered dietitians are available for consultations to help you choose the plan that best aligns with your health objectives and lifestyle.

Diet Cafe currently operates in major metropolitan areas across Canada, including Toronto, Vancouver, Montreal, Calgary, Edmonton, Ottawa, and Winnipeg. Within these cities, we offer both delivery services and convenient pickup locations. Delivery zones typically cover the downtown core and surrounding neighborhoods, with specific boundaries available on our website. We're continuously expanding our service areas based on customer demand. If your location isn't currently covered, we encourage you to join our waitlist—we prioritize expansion to areas with strong interest. For corporate catering, we can often accommodate locations outside our standard delivery zones with advance notice and minimum order requirements.

Food safety and dietary accommodation are top priorities at Diet Cafe. We maintain detailed allergen information for every menu item, clearly labeling the presence of common allergens including peanuts, tree nuts, dairy, eggs, soy, wheat, fish, and shellfish. Our kitchen follows strict protocols to minimize cross-contamination, with dedicated preparation areas and equipment for allergen-free meals. When you place an order, you can specify your allergies and restrictions in your profile, and our system will flag any items that may not be suitable. For severe allergies, we recommend contacting our customer service team directly to discuss your needs and ensure safe meal preparation. We also offer consultations with our registered dietitians who can help design a meal plan that meets your nutritional needs while avoiding problematic ingredients.

Diet Cafe pricing varies based on the meal plan you choose, the number of meals per day, and the subscription length. Our most affordable option is a monthly subscription for two meals per day (lunch and dinner), which typically ranges from $12 to $18 per meal depending on the plan complexity and protein choices. Three-meal-per-day plans (including breakfast) range from $30 to $45 per day. We offer discounts for longer subscription commitments—10% off for three-month subscriptions and 15% off for six-month subscriptions. A la carte ordering is also available at slightly higher per-meal rates. All prices include nutritional consultation, detailed meal information, and eco-friendly packaging. Delivery fees vary by location but are typically $5-10 per delivery, with free delivery for orders over a certain threshold. We accept all major credit cards and offer flexible payment plans for longer subscriptions.

Absolutely! Diet Cafe offers extensive customization options to ensure your meal plan fits your lifestyle. You can swap proteins, adjust portion sizes, exclude specific ingredients, and choose from rotating seasonal menus. Our online portal and mobile app make it easy to manage your preferences. If you need to skip a delivery due to travel, illness, or other reasons, you can pause your subscription with at least 48 hours notice. Skipped deliveries can be rescheduled or credited to your account for future use. We also offer vacation holds for extended absences. For special occasions or changing schedules, you can adjust delivery days and times. Our goal is to provide maximum flexibility while maintaining the consistency and quality that support your health goals. Customer service representatives are available to assist with any changes or special requests.

Yes, Diet Cafe offers comprehensive catering services for corporate events, private parties, weddings, and other special occasions. Our catering menu includes healthy breakfast platters, lunch buffets, dinner packages, and snack stations—all prepared with the same nutritional standards as our individual meal plans. We can accommodate groups from 10 to 500+ people. For corporate clients, we offer ongoing catering contracts that support workplace wellness programs, including weekly lunch deliveries, healthy snack provisions, and nutrition education workshops. Our catering coordinator works with you to design a menu that fits your event theme, budget, and dietary requirements. We provide full setup, serving equipment, and eco-friendly disposable ware. Advance booking is recommended, especially for large events or peak seasons. Contact our catering department for a customized quote and menu consultation.

Food quality and freshness are non-negotiable at Diet Cafe. We source ingredients from trusted Canadian suppliers, prioritizing local and organic options whenever possible. Our meals are prepared fresh daily in commercial kitchens that meet or exceed all provincial health and safety standards. We follow HACCP (Hazard Analysis and Critical Control Points) principles to ensure food safety at every stage—from receiving ingredients to final packaging. Meals are rapidly chilled after cooking to preserve nutrients and prevent bacterial growth, then stored at proper temperatures until delivery. We use insulated packaging with ice packs to maintain cold chain integrity during transport. Each meal is labeled with preparation date and best-before information. Our quality control team conducts regular inspections and taste tests. We also welcome customer feedback and take any quality concerns seriously, with a satisfaction guarantee on all orders.

The Diet Cafe team includes registered dietitians, certified nutritionists, and experienced culinary professionals. Our lead dietitian holds a Master's degree in Nutritional Sciences and is registered with the provincial College of Dietitians. All nutrition staff maintain continuing education requirements and stay current with the latest research in clinical nutrition, sports nutrition, and public health. Our chefs have formal culinary training and extensive experience in healthy cooking techniques. We also consult with medical advisors, including physicians specializing in endocrinology, cardiology, and gastroenterology, to ensure our meal plans are appropriate for clients with specific health conditions. This multidisciplinary approach allows us to provide evidence-based nutrition services that are both scientifically sound and delicious. We're proud members of Dietitians of Canada and adhere to their Code of Ethics and Standards of Practice.